MaliAgent is an AI agent that handles your WhatsApp customer service 24/7. It answers questions, processes M-Pesa payments, and escalates what matters to you.
Give us your business name, phone number, and email. Choose whether you run a shop, salon, or restaurant. This takes 30 seconds.
Select your plan and pay with M-Pesa. You'll get a prompt on your phone — enter your PIN and you're done. Takes about 30 seconds.
We'll send you a simple guide. Create a WhatsApp Business account (free) and link it to MaliAgent in 5 minutes. No technical knowledge needed.
Tell us about your products, prices, and common questions. MaliAgent learns your business style and starts handling customers in your voice.
That's it. MaliAgent starts handling customer messages 24/7. You'll get daily reports and only hear from us when something needs your attention.
Link your WhatsApp Business number in minutes. No coding, no complex setup.
Tell MaliAgent about your products, prices, and common questions. It learns your business.
MaliAgent handles inquiries, processes payments, and pings you only when it needs you.
Never miss a message again. MaliAgent responds instantly, day or night, weekends and holidays.
Customers can pay via M-Pesa right in the chat. MaliAgent confirms payments and updates orders automatically.
Handles conversations in English, Swahili, or mixed. Your customers aren't forced to write in English.
Handles routine questions. Routes complex issues, complaints, and high-value leads directly to you with full context.
Every morning you get a summary: how many customers served, questions answered, payments processed, issues escalated.
Built for SMBs, not enterprises. Pay for what you use. No setup fees, no per-message charges.
No technical knowledge needed. We'll walk you through every step.
Download WhatsApp Business from the Play Store (it's free). Set it up with your business name and phone number.
Go to business.facebook.com, create a free Business Manager account, and add the WhatsApp Business product. This takes about 3 minutes.
After signing up, send us your WhatsApp Business number. We handle the technical connection and confirm everything works within 24 hours.
All plans include a 14-day free trial. Pay with M-Pesa — no credit card needed.
After you sign up and pay, we'll send you a simple step-by-step guide. You just need a WhatsApp Business account (it's free) and about 5 minutes of your time. No coding or technical knowledge required — we'll walk you through every step.
Yes. Your customer data is stored securely and never shared with third parties. We use bank-level encryption (AES-256) and comply with Kenya's Data Protection Act. You own your data — we just use it to serve your customers better.
Absolutely. During setup, you tell us about your products, prices, and common questions. MaliAgent learns your business and handles conversations in your style. You can update responses anytime from your dashboard.
MaliAgent knows its limits. If it can't confidently answer a question, it escalates to you immediately via SMS and email — with the full conversation context so you can respond quickly. You set the rules for what counts as "complex."
Yes! M-Pesa is our primary payment method — just select M-Pesa at checkout and you'll receive a prompt on your phone. Enter your PIN and you're done. We also accept card payments for international customers.
Yes, no contracts or lock-ins. Cancel from your dashboard or email us. Your subscription runs until the end of the billing month — no refunds for partial months, but no penalties either.
Your competitor is probably already using AI. MaliAgent gives you the same advantage - an employee who works 24/7, handles payments, and only bothers you when it matters.